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Frequently Asked Questions

About Finerock

1.What makes Finerock natural diamond jewelry unique?

Finerock’s jewelry is unique: it combines natural diamonds with elegant and timeless designs as well as impeccable quality, at competitive prices.

2.Are all Finerock diamonds 100% natural?

Yes. Finerock brand uses exclusively 100% natural diamonds.

3.Where does Finerock source its natural diamonds from? Are they ethically sourced and conflict-free?

Yes. Finerock buys diamonds from globally reputed suppliers who meet industry policies, with a proven background and good governance.

4.Does Finerock manufacture its own diamond jewelry?

Yes. Finerock manufactures its own ethical diamond jewelry with superior craftsmanship and quality control.

5.What certifications do Finerock diamonds come with?

The diamonds are graded by our inhouse expert gemologists, and we do offer IGI certificates at an extra cost.

Product & Diamond Quality

1.Are Finerock diamonds certified and graded?

Yes. Finerock diamonds are certified and graded by our in-house gemologists. We also provide IGI certification through third parties at an additional cost.

2.What types of diamond jewelry does Finerock offer?

Finerock offers engagement and wedding rings, bracelets, earrings, and necklaces made with ethically sourced diamonds.

3.What diamond shapes and settings are available at Finerock?

Finerock jewelry includes different diamond shapes like round, princess, baguette, pear shape, emerald cut, marquise shape and cushion, with settings like solitaire, halo, pave and three-stone.

4.Why should I buy jewelry from Finerock?

Finerock jewelry uses 100% ethically sourced diamonds, with fine craftsmanship by experts at competitive prices and unique, high-quality designs that will suit your style!

5.Does Finerock offer matching diamond jewelry sets for gifting?

Yes. Finerock offers real diamond jewelry sets that you can gift to your loved ones.

6.Are the diamonds sold by Finerock real?

Yes. All of Finerock’s diamonds are real diamonds.

Shopping & Customization

1.Can I customize my diamond ring at Finerock?

Yes. Finerock offers custom diamond rings. You can personalize your ring according to the metal you want: white gold, yellow gold, or rose gold.

2.How do I find the right ring size before ordering from Finerock?

You can measure your ring size at home accurately with the ring size guide provided by Finerock. Simply follow the instructions in the guide and get the correct measurements!

3.How do I place an order on Finerock.com?

Select the piece of jewelry you like, customize it with the metal and other options you want, add to the cart, and follow the checkout process with your shipping and payment details.

4.Does Finerock offer gift wrapping or special packaging?

Yes. Finerock’s jewellery comes in a ready-to-gift box.

5.Does Finerock accept custom design requests?

Finerock accepts custom design requests depending on the customer’s requirements. Contact us for personalized Finerock jewelry.

Shipping, Returns & Warranty

1.Does Finerock offer free and insured shipping?

Finerock offers free and insured shipping within the USA continent, to your doorstep!

2.How soon will I receive my Finerock order?

We usually deliver your order within 2 to 3 weeks of payment. If you need a faster delivery, you may contact us at wecare@finerock.com.

3.What is Finerock’s return and exchange policy?

You can return jewelry to Finerock within 30 days of receipt as long as it is in the original condition. We will provide a replacement, exchange, or refund the full money depending on the customer’s preference. Shipping charges (if any) are not refundable.

4.What should I do if my jewelry arrives damaged?

You can initiate a return by contacting us. Finerock ships all jewelry in a secure box, so we recommend you don’t accept the delivery if the parcel is damaged.

5.How do I initiate a return or exchange?

Contact our customer service at wecare@finerock.com, stating that you wish to exchange or return a product. Make sure the product is in original condition, includes certification and all other packaging material that came with the order, and has the packing slip, and make sure you specify if you’d like a replacement or just credit for the return. Please read our return policy for more information.

Payment & Security

1.What payment methods does Finerock accept?

Finerock accepts ShopPay and credit card payments.

2.Is shopping on Finerock.com safe and secure?

Yes. Finerock offers safe and secure diamond jewelry purchases, with transactions that are handled with a secure payment gateway to make sure that the process is risk-free.

3.Does Finerock offer EMI or financing options?

Yes. Finerock has partnered with ShopPay to provide you with financing options, including EMI on diamond jewelry. You can pay in four interest-free installments, or monthly payments via ShopPay.

4.Can I use promotional codes when shopping on Finerock?

Yes. If you have a promotional code, you can use it during the checkout process to avail the discount.

5.Are there any hidden fees or charges at checkout?

No, there are no hidden fees or charges at the checkout process.

Support & Company Info

1.How can I contact Finerock customer support?

You can contact customer support at Finerock by sending an email at wecare@finerock.com.

2.Does Finerock have physical retail stores?

Finerock does not have physical stores; you can buy our unique jewelry designs online, from the comfort of your home!

3.Can I modify or cancel my Finerock order after placing it?

Yes. You can modify or cancel the order before it has been dispatched or gone for shipping.

4.Are there any active Finerock promotions or seasonal discounts?

Yes. We provide seasonal discounts through our website banner and newsletters. For more information, sign up on our website!

5.Does Finerock ship internationally?

No. Finerock ships locally, that is, within the United States continent only.

6.How can I track my Finerock order status?

Login to your customer account, go to track order status and track your order via the order number.